Will my account data be lost if my account is deactivated?

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• What is the reinstatement fee for accounts deactivated after 60 days?

  If your account is deactivated after 60 days, you will need to pay a reinstatement fee equal to the setup charge to restore your account.

• When will this updated policy take effect?

  The new payment and account reactivation policy will be effective from April 1, 2025.

• What happens if my account remains unpaid for 60 days?

  If your account remains unpaid for 60 days, it will be deactivated and removed from our servers. To reinstate the account, you will need to pay a reinstatement fee, which is equal to the initial setup charge.

• What happens if my account remains inactive for 90 days?

  If an account is inactive for 90 days, it will be treated as a new account. This means you will have to follow new pricing and contractual terms if you wish to resume services.

• What happens if my account remains unpaid for 30 days?

  If your account remains unpaid for 30 days, access to the platform will be temporarily suspended. You can reactivate the account by making the payment along with a reactivation fee.