Fixing Location Tracking Issues on iPhone (BreezeFSM)

Fixing Location Tracking Issues on iPhone (BreezeFSM)

Overview

If BreezeFSM location tracking is not capturing properly on iPhone devices, it is usually caused by device permission restrictions, background limitations, or battery optimization settings in iOS.

iOS requires specific permissions to allow apps to capture location continuously in the background. If these permissions are not configured correctly, tracking may stop when the app is minimized or the phone is locked.

This article explains the required settings to ensure proper location tracking in BreezeFSM.

Supported Devices

This guide applies to all Apple iPhones including:

  • iPhone 14 Pro

  • Other iPhone models running iOS 15 or later

Required Settings for BreezeFSM Tracking

Follow the steps below to ensure tracking works correctly.

1. Enable Location Services

Location services must be enabled at the system level.

Steps

  1. Open Settings

  2. Go to Privacy & Security

  3. Tap Location Services

  4. Ensure Location Services = ON

If this is disabled, the app cannot capture GPS data.

2. Allow Location Access for BreezeFSM

BreezeFSM must have “Always” access to location.

Steps

  1. Open Settings

  2. Go to Privacy & Security

  3. Tap Location Services

  4. Select BreezeFSM

  5. Configure the following:

SettingRequired Value
Allow Location AccessAlways
Precise LocationON

⚠️ If it is set to “While Using the App”, tracking will stop when the app goes to the background.

3. Enable Background App Refresh

Background App Refresh allows the app to send location updates when not actively open.

Steps

  1. Open Settings

  2. Go to General

  3. Tap Background App Refresh

  4. Ensure:

    • Background App Refresh = ON

    • BreezeFSM = Enabled

4. Enable Motion & Fitness Access

Motion data helps iOS allow location updates during movement.

Steps

  1. Open Settings

  2. Go to Privacy & Security

  3. Tap Motion & Fitness

  4. Ensure:

    • Fitness Tracking = ON

    • BreezeFSM access = ON

5. Disable Low Power Mode

Low Power Mode restricts background processes including location tracking.

Steps

  1. Open Settings

  2. Tap Battery

  3. Ensure Low Power Mode = OFF

6. Do Not Force Close the App

If the app is manually closed, iOS stops background tracking.

Users should avoid swiping up and closing BreezeFSM from the app switcher.

The app should remain running in the background.

7. Ensure Internet Connectivity

Tracking data requires internet access to sync with the server.

Ensure the device has:

  • Active Mobile Data, or

  • Connected Wi-Fi

8. Install the Latest App Version

Using an outdated version may cause tracking issues.

Users should install the latest version of BreezeFSM from the App Store.

Testing Tracking

After configuring the settings:

  1. Open BreezeFSM

  2. Login to the application

  3. Start attendance or tracking

  4. Walk for 5–10 minutes

  5. Check if location logs are captured

If the Issue Still Persists

Please collect the following information and contact support:

  • iPhone model

  • iOS version

  • BreezeFSM app version

  • Screenshot of location settings

  • Time when tracking was attempted

  • User login ID

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