Login Error β "The Current Device is already in use by another User. You are not allowed to login from your current device due to IMEI BLOCKED! Please talk to Admin"
π Feature Name
Device-based Login Restriction (IMEI Lock System)
πΌοΈ Reference Screenshot
Attached image: "The Current Device is already in use by another User..."
π Description
This error appears when a user attempts to log in with their Breeze FSM ID from a device that is different from the one already registered to that account (based on the device's IMEI number).
The IMEI Lock feature ensures one user = one device for improved security and accurate activity tracking.
β οΈ Error Message Displayed
β Possible Reasons
π± Logged in on a Different Device Already
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The user ID is already active on another mobile device.
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π΄ Old Device Lost or Changed
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User is trying to log in from a new phone.
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π Phone Formatted or Reset
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After a factory reset, the system treats it as a new device even if itβs the same phone.
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π₯ Same ID Used by Someone Else
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Another team member has logged in using the same credentials.
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π οΈ Recommended Actions
β If you still have access to your old phone:
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Open Breeze FSM app on the old phone and continue using it.
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β If you do not have your old phone:
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Contact your Admin or IT Support.
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Request them to unblock/reset the previous IMEI.
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Once reset, you can log in from your current device.
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β οΈ Important Notes
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One login ID can be used only on one device at a time.
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Make sure you are using the login credentials on the mobile phone officially assigned to you.
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