Login Error – "Either Login ID or Password is Invalid or Login is Inactive"

📌 Feature Name

Login Validation Error Message

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🖼️ Reference Screenshot

Attached image: "Either Login ID or Password is Invalid or Login is Inactive"

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📝 Description

This popup appears when a user attempts to log in with invalid credentials or when their account is inactive.
It is designed to:

• Prevent unauthorized access

• Inform users of incorrect login attempts

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⚠️ Error Message Displayed

Either Login ID or Password is Invalid or your login is Inactive.
Please correct login details or talk to administrator.

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✅ Possible Reasons & Details

1. 🔑 Incorrect Login ID

   • The entered username does not match any user in the system.

   • May include spelling mistakes, extra spaces, or wrong user type.

2. 🔐 Incorrect Password

   • The entered password is incorrect.

   • Caps Lock may be on, or password format may be wrong.

3. 📱 Incorrect Application Installed

   • User may be trying to log in to the wrong version of the application (e.g., old app or wrong client).

4. ⛔ User Account is Inactive

   • Account deactivated by the admin (e.g., resigned employee, revoked access).

   • User must contact the system administrator or HR.

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🛠️ Recommended Actions

• ✅ Recheck the Login ID and Password.

• 🔁 Reset the password if forgotten.

• 📥 Install the correct version of the application.

• 🧑‍💼 Contact Administrator or IT Support to verify account status.

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