Troubleshooting
Fixing Location Tracking Issues on iPhone (BreezeFSM)
Overview If BreezeFSM location tracking is not capturing properly on iPhone devices, it is usually caused by device permission restrictions, background limitations, or battery optimization settings in iOS. iOS requires specific permissions to allow ...
Multitab Error When Logging into the BreezeFSM Backend Portal
π Feature Name BreezeFSM Backend Portal β Login Session Management πΌοΈ Reference Screenshot π Description This error occurs when a user tries to access the BreezeFSM backend portal multiple times from different browser tabs without logging out ...
βPhone number already existsβ during Party Creation
π Feature Name: Duplicate Mobile Number Validation in Party Creation πΌοΈ Reference Screenshot: (Add screenshot here) π Description This error appears when a user attempts to create a new party (shop/customer) with a mobile number that is already ...
Unable to Fetch Accurate GPS Address in Breeze FSM
π Feature Name: GPS Accuracy for Shop Visit / Geo-tagging πΌοΈ Reference Screenshot: π Description This error appears when the Breeze FSM app is unable to get the correct GPS location from your mobile device. It usually happens due to mobile ...
Login Page Loading β Taking Time to Open App
π Feature Name Login Screen Loading π Description This issue occurs when the login screen fails to load or gets stuck, usually due to internet connectivity or device-level problems. β οΈ Issue Login page is not loading or getting stuck on app ...
Login Error β Face Registration is Pending
π± Feature Overview BreezeFSM enforces face registration as a mandatory security measure for specific user roles such as DS (Salesperson). This prevents unauthorized access and ensures accountability in field-level operations. When a user tries to ...
Final Logout Pending Notification, But Logout Not Successful
π Issue Description When attempting to use the BreezeFSM mobile app, you may encounter a popup message: "Final logout for the date Like 08.07.2025 is pending. Click OK to complete final logout." This occurs when the logout process for a previous ...
Party Not Showing at βNearby Partiesβ in the App
π Feature Name Nearby Party Detection via Geo-fencing πΌοΈ Reference Screenshot (Attach relevant image showing Nearby Parties list in the app) π Description In the Breeze FSM app, the Nearby Parties list displays only those shops/parties that: Are ...
Login Error β "Something went wrong. Please try again later."
π Feature Name Login Error β General Application Failure πΌοΈ Reference Screenshot Attached image: "Something went wrong. Please try again later." β οΈ Error Message Displayed Something went wrong. Please try again later. π Possible Causes πΆ Unstable ...
Login Error β "The Current Device is already in use by another User. You are not allowed to login from your current device due to IMEI BLOCKED! Please talk to Admin"
π Feature Name Device-based Login Restriction (IMEI Lock System) πΌοΈ Reference Screenshot Attached image: "The Current Device is already in use by another User..." π Description This error appears when a user attempts to log in with their Breeze ...
Login Error β "Either Login ID or Password is Invalid or Login is Inactive"
π Feature Name Login Validation Error Message πΌοΈ Reference Screenshot Attached image: "Either Login ID or Password is Invalid or Login is Inactive" π Description This popup appears when a user attempts to log in with invalid credentials or when ...
Accurate location not detected through GPS
This issue likely occurs due to one of the following reasons: ? Troubleshooting Steps to Fix GPS Issues in BreezeFSM: 1οΈβ£ Restart GPS & Internet β
Turn OFF and then ON your GPS (Location Services) and Mobile Data/Wi-Fi β
Toggle Airplane Mode ON & ...
π£οΈ Why is my route not continuously recording, updating, or capturing in BreezeFSM?
If your route is not being tracked properly in BreezeFSM, follow these troubleshooting steps: 1οΈβ£ Enable High-Accuracy GPS Mode β
Settings β Location β Mode β High Accuracy 2οΈβ£ Grant Location Permissions β
Settings β Apps β BreezeFSM β Permissions β ...
π· Why is my phone camera not opening, showing nothing, or closing immediately in BreezeFSM?
If the camera is not working in BreezeFSM, follow these steps: 1οΈβ£ Grant Camera Permission β
Settings β Apps β BreezeFSM β Permissions β Allow Camera 2οΈβ£ Restart Your Phone β
A simple restart can resolve temporary camera issues 3οΈβ£ Clear App Cache & ...
π· Why can't I upload images or attachments?
If image uploads fail: 1οΈβ£ Check Storage Permissions β
Settings β Apps β BreezeFSM β Permissions β Allow Storage Access 2οΈβ£ Ensure Internet Connection β
Uploading requires a stable internet connection 3οΈβ£ Reduce File Size β
Large files may not ...
π΅ Why is the app crashing or freezing?
If BreezeFSM crashes: 1οΈβ£ Restart Your Phone β
Restart your device to clear temporary glitches 2οΈβ£ Clear Cache & Data β
Settings β Apps β BreezeFSM β Storage β Clear Cache & Clear Data 3οΈβ£ Update the App β
Google Play Store β Update BreezeFSM 4οΈβ£ ...
π² Why is my live location tracking not working?
If live tracking is not working: 1οΈβ£ Enable Background Location Access β
Settings β Apps β BreezeFSM β Permissions β Allow Location Always 2οΈβ£ Disable Battery Optimization β
Settings β Battery & Performance β BreezeFSM β No Restrictions 3οΈβ£ Check ...
π Why is my attendance not being recorded?
If attendance is not being captured: 1οΈβ£ Enable GPS Location β
Settings β Location β High Accuracy 2οΈβ£ Check Attendance Settings β
Your admin may have geolocation-based restrictions 3οΈβ£ Ensure Sync is Completed β
BreezeFSM β Menu β Sync & Logout 4οΈβ£ ...
π΅ Why is BreezeFSM not opening or showing a black screen?
If the app does not open or shows a blank screen: 1οΈβ£ Restart Your Phone β
Close the app and restart your device 2οΈβ£ Clear Cache & Data β
Settings β Apps β BreezeFSM β Storage β Clear Cache 3οΈβ£ Update BreezeFSM β
Google Play Store β Update BreezeFSM ...
π΅ Why is BreezeFSM not detecting my fingerprint or face ID?
If biometric login is not working: 1οΈβ£ Ensure Biometric Login is Enabled β
Settings β Security β Enable Fingerprint/Face Unlock 2οΈβ£ Check App Permissions β
Settings β Apps β BreezeFSM β Permissions β Enable Biometrics 3οΈβ£ Restart Your Phone & Try ...
π Why is my BreezeFSM password not working?
If you are unable to log in: 1οΈβ£ Check for Typing Errors β
Ensure CAPS LOCK is off and re-enter your password 2οΈβ£ Reset Your Password β
If your account is locked, request an admin to reset it 3οΈβ£ Contact Your Administrator β
If your account is ...
π Why is my GPS location incorrect in BreezeFSM?
If your GPS shows the wrong location: 1οΈβ£ Enable High Accuracy Mode β
Settings β Location β Mode β High Accuracy 2οΈβ£ Check App Permissions β
Settings β Apps β BreezeFSM β Permissions β Allow Location Always 3οΈβ£ Update Google Maps & Play Services β
...
π Why is my visit history missing in BreezeFSM?
If your visit history is not showing: 1οΈβ£ Ensure Sync is Completed β
BreezeFSM β Menu β Sync Data 2οΈβ£ Check Internet Connection β
Visit history will sync when connected to the internet 3οΈβ£ Log Out & Log In Again β
Try logging out and logging in again ...
πΆ Why is BreezeFSM not loading or crashing?
If BreezeFSM is crashing or not loading, follow these steps: 1οΈβ£ Restart Your Phone β
Close the app and restart your device 2οΈβ£ Clear App Cache & Data β
Settings β Apps β BreezeFSM β Storage β Clear Cache β
If the issue persists, click Clear Data ...
π Why is my live tracking not accurate in BreezeFSM?
If your Live GPS Tracking is incorrect, follow these solutions: 1οΈβ£ Ensure High Accuracy Mode is Enabled β
Settings β Location β Mode β High Accuracy 2οΈβ£ Enable Background GPS Access β
Settings β Apps β BreezeFSM β Permissions β Allow Location Always ...
π§ How to Fix GPS Location Not Updating in BreezeFSM?
If your GPS location is not updating in BreezeFSM, follow these steps: 1οΈβ£ Check GPS & Location Services β
Ensure Location Services are enabled: ? Settings β Location β Turn ON ? Set Location Mode to High Accuracy β
If using an Android device, go ...
π Why Canβt I Log in from a Different Device?
If you're unable to log in to BreezeFSM from a new or different device, it may be due to security restrictions, IMEI lock, or session conflicts. Follow these steps to resolve the issue: 1οΈβ£ Check IMEI Lock Restriction β
BreezeFSM may be restricted to ...
π Why am I not receiving notifications in BreezeFSM?
If you are not receiving push notifications in BreezeFSM, follow these troubleshooting steps: 1οΈβ£ Check Notification Settings β
Go to Settings β Apps β BreezeFSM β Notifications β
Ensure "Allow Notifications" is turned ON β
Enable Sound, Vibration, ...
π How to Fix GPS Location Not Updating in BreezeFSM?
If your GPS location is not updating correctly in BreezeFSM, follow these steps to troubleshoot: 1οΈβ£ Check Location Settings β
Ensure GPS is turned ON in your phone settings. β
Set location mode to "High Accuracy" (Settings β Location β Mode β High ...
How to Troubleshoot Login Failures in BreezeFSM?
If you're unable to log in to BreezeFSM, follow these troubleshooting steps: ? Step 1: Check Your Credentials Ensure that you are entering the correct User ID and Password. If you've forgotten your password, then reset it. ? Step 2: Verify Network ...
How to Fix GPS Tracking Issues: Troubleshooting Guide for Accurate Location
Troubleshooting GPS Tracking Issues GPS tracking may sometimes encounter issues due to various reasons such as signal loss, incorrect settings, or technical glitches. Below are some essential troubleshooting steps to resolve GPS tracking problems: 1. ...